Privacy Policy
Last updated: 28 December 2025
Festigo Travel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
This policy applies to personal information collected through our website and in the course of providing travel-related services.
1. Who We Are
Festigo Travel is a business name operated as a sole trader business in Australia.
If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at:
Email: [email protected]
2. Personal Information We Collect
We may collect personal information when you interact with our website, contact us, register your interest, subscribe to our newsletter, or make a booking.
The types of personal information we may collect include (depending on the interaction):
- Full name
- Salutation (e.g. Mr, Mrs)
- Email address
- Phone number
- Date of birth
- Passport details
- Payment information (processed securely by third-party payment providers)
- Festival and travel preferences (e.g. preferred weekend, accommodation type)
- Group information (e.g. number of people in your booking)
- Nearest departure airport
- Payment plan preferences
- Information about how you heard about us
- Previous interactions with our travel consultants
Not all information is collected in every case — the information requested will depend on the nature of your enquiry or booking.
3. How We Collect Personal Information
We collect personal information in a number of ways, including:
- When you submit contact forms or pre-registration forms on our website
- When you subscribe to our newsletter
- When you make a booking or payment
- When you communicate with us by email or other means
4. Why We Collect and Use Personal Information
We collect and use personal information for purposes including:
- Responding to enquiries and requests
- Managing expressions of interest and pre-registrations
- Booking and arranging travel packages, flights, and accommodation on your behalf
- Processing payments
- Communicating booking updates and important travel information
- Providing marketing communications and newsletters
- Operating, improving, and administering our business
5. Disclosure of Personal Information
We may disclose personal information to third parties where necessary to provide our services, including:
- Payment processors (such as Stripe)
- Airline and flight providers (including through partners such as Envoyage and Flight Centre)
- Accommodation providers
- Booking and travel management systems (such as Tramada)
- Email marketing platforms (such as Mailchimp)
- Analytics and website service providers (including Google Analytics, Microsoft Clarity, and PostHog)
We only disclose personal information to third parties where it is reasonably necessary for the delivery of our services or the operation of our business.
6. Overseas Disclosure of Personal Information
Some of the third-party service providers we use may store or process personal information outside Australia (for example, email marketing and analytics providers).
Where personal information is disclosed overseas, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with Australian privacy laws.
7. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored in secure third-party systems, including booking and email platforms, and in our website database. Our website uses SSL encryption, and access to systems containing personal information is restricted to authorised staff through password-protected accounts.
We do not store payment card details. All payment information is handled securely by our third-party payment processor.
8. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience and analyse website usage. We use analytics and tracking tools, including Google Analytics, Microsoft Clarity, and PostHog.
Cookies may collect information such as your IP address, browser type, pages visited, and interactions with the website. You can manage or disable cookies through your browser settings, although doing so may affect website functionality.
9. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you promotional emails and updates.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link included in our emails, or
- Contacting us at [email protected]
10. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, or incomplete.
Requests can be made by contacting us at [email protected]. We will respond within a reasonable timeframe.
11. Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us at [email protected].
We will investigate and respond to privacy complaints promptly and fairly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website and will apply from the date it is updated.