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Did you book your Defqon.1 package directly through Q-dance or through Festigo Travel?(Required)

Q-Dance

Festigo Travel

This form only applies to customers who booked through Festigo Travel.

DEADLINE: If you have not submitted your refund by 30th of September 2026 then we will consider your booking as a credit and will keep your funds on file for the next Defqon 1 Event you want to attend

Name(Required)

Email(Required)

Phone Number(Required)

What is your Defqon.1 booking number?(Required)

Please enter the booking number shown on your invoice. Example: B278912

What would you like to do with your Defqon.1 booking?(Required)

Transfer my booking to Defqon.1 2027

Request a refund

NOTE: Bus transfers and any other external booking fees included in your booking are not eligible for a refund.

NOTE: Bus transfers are not transferable to 2027 and will be an additional cost per person. If you wish to change package type and should there be any Defqon price increases, you will be expected to cover that cost difference.

What ticket type did you book?(Required)

Weekend Ticket

Premium Weekend Ticket

How many people were in your booking?(Required)

Please enter a number greater than or equal to 1.

What accommodation did you book?(Required)

Please specify your accommodation package (including camping or hotel packages).

Did you purchase any additional extras through Festigo Travel?

Priority Parking

Breakfast Boxes

Red Experience

Other

Please select all that apply.

Please specify the "other" additional extra(s)(Required)

If your credit card has since been cancelled, please select “debit/credit card” anyway and let us know in the “Additional Refund Notes” below and we will help you organise an alternate refund method

Refund type(Required)

Bank Account

Credit/Debit Card

To avoid lengthy delays on your refund: Please ensure you put the correct details – we can only refund back the same way it was paid. We cannot refund to another person.

Account Name(Required)

BSB(Required)

Account Number(Required)

Last 4 digits of your card(Required)

Name on card(Required)

Expiry date(Required)

Additional Refund Notes

Refund processs will begin August and will be done in order of submission. Please keep in mind that we have over 500 people who attended Defqon and this may take some time to process. We appreciate your patience in this matter and will action as quickly as possible.

Additional Notes

Let us know if you have any additional information or concerns

Important Information

If you choose to receive a refund, you will only be refunded for your Defqon.1 festival tickets and accommodation package.
Bus transfers included in your booking are not eligible for a refund.
If you have made a claim through travel insurance for any Defqon.1 related losses (excluding independently booked accommodation outside of your Defqon.1 package), you will not be eligible for reimbursement from Festigo Travel.

Please refer to the Qdance FAQs for more information: Defqon 2026 Important Update

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Defqon.1 2026 Transfer/Refund

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Transferring Your Ticket To 2027

Main Buyer Only

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